Privacy Policy

Kanopi Software Inc. and its affiliates (collectively, “Kanopi”, “we”, “our” or “us”) processes personal information while operating their business. The purpose of this Privacy Policy is to inform you about our privacy practices, including how we collect, use, and disclose your personal information.

Personal Information We Collect

“Personal information” means information about an identifiable individual.

Generally, we collect the following types of personal information in connection with our business (not all of which may apply to you):

• contact and account information, such as your name, business address, e-mail address, telephone number, job title, company affiliation, account credentials, and other information used to create, administer, or secure your account;
• billing and transaction information, such as payment details, billing contact information, purchase history, subscription details, and records relating to the products or services you obtain from us;
• information that you upload, submit, connect, or otherwise make available through our platform for analysis, which may include consumer personal information and other data relating to your business, such as customer profile information, loyalty program information, transaction and purchase history, returns information, preferences, demographic information, communication and marketing engagement data, customer service interactions, product and merchandising data, pricing and promotion data, inventory and fulfillment data, and store or channel performance data;
• connected advertising and analytics account reporting data, such as Google Ads campaign names, spend, impressions, clicks, conversions, conversion value, CTR, CPC, ROAS, account identifiers, and related reporting dimensions that you authorize Kanopi to access for read-only analytics;
• technical, device, and usage information when you use our website, platform, or digital content, such as your internet protocol (IP) address, login data, browser type and version, time zone setting, device identifiers, operating system, pages viewed, downloads, clickstream information, search queries, feature usage, and other technology on the devices you use to access our services;
• research, support, event, and marketing communications information, such as survey responses, interview notes, feedback, benchmark inputs, support requests, event or webinar registration and attendance details, and your preferences for receiving reports, newsletters, and other communications from us.

We also collect, use, and share aggregated and anonymized data for any purpose. Aggregated and anonymized data is not considered personal information because it cannot be used to identify you.

How We Use Your Personal Information

We generally use your personal information for the following purposes in connection with providing our products, services, research, and related business operations:

• to create, maintain, and administer your account and to provide access to our website, platform, reports, subscriptions, and other services;
• to deliver, maintain and improve our products and services, including reports, dashboards, benchmarking tools, research offerings, and other insights you request from us;
• to respond to your inquiries, requests, complaints, or feedback, and to provide customer service, technical support, and account support;
• to communicate with you about your account, subscriptions, renewals, purchases, service updates, events, surveys, and other matters related to our business relationship with you;
• to manage our business, process payments, administer contracts and subscriptions, maintain records, and detect, prevent, and investigate fraud, misuse, unauthorized access, and other security issues;
• to analyze usage trends, conduct research and analytics, develop market insights, and improve the effectiveness, quality, and relevance of our products, services, website, platform, and content;
• to create aggregated and anonymized insights, statistics, and trend analyses for our internal business purposes and, where permitted, for our products, reports, and services;
• to investigate legal claims, enforce our terms, and protect our rights, operations, property, and the rights, privacy, safety, and property of others;
• for such other purposes as you may consent to from time to time, and as otherwise required or permitted by law.

How We Share Your Personal Information

We generally identify to whom, and for what purposes, we will disclose your personal information (and we obtain your consent to such disclosure) at the time we collect your personal information.

We share your personal information with third party service providers who perform some functionality within our services or otherwise on our behalf. Additionally, we may disclose your information when we believe such disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations or those of any of our affiliates or subsidiaries; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.

If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure and obtain your consent.

Retention, Storage, and International Transfer of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, and as permitted or required by law.

Personal information may be processed in any country where we have facilities or in which we engage third party service providers to fulfil the purpose for which we collected the personal information. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

Our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and we will continue to comply with all applicable legal requirements. For more information about our policies and practices regarding transfers to other countries, contact us using the contact information in the “How to Contact Us” section below.

Information Security

We have implemented commercially reasonable physical, organizational, contractual and technological security measures with a view to protecting your personal information from accidental or unlawful destruction, loss or theft, unauthorized access, disclosure, copying, use or modification.

Despite the measures we have taken, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. In the case of a breach of security safeguards, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.

You are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of our website and/or the services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through our website or the Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through our website or the services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information on our website.

Your Rights Regarding Your Personal Information

Individuals have a number of rights concerning their personal information under global privacy laws. You may make a written request to access, correct or delete any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law. You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required.

Where applicable, you may be entitled to additional rights, including: (i) the right to withdraw consent to processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions.

Please note that such rights are not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal data that we hold about you. In the event that we cannot accommodate your request, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

When you exercise your right to deletion of your personal information, we will delete your personal information, subject to some instances where your personal information will be maintained for us to fulfill our obligations under contract.

We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose. We will not charge you any fees to access your personal information in our records without first providing you with an estimate of the approximate fees, if any.

Third-Party Websites and Services

We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products or services from third parties with different privacy practices. Those other websites, products, or services are governed by the Privacy policies of the respective third party. This Privacy Policy does not extend to any websites, products, or services provided by third parties. We do not assume responsibility for the privacy practices of third parties and we encourage you to review all third-party privacy policies prior to using third-party websites, products, or services.

Changes to this Privacy Policy

The Privacy Policy was last revised as of the date that appears at the top of this page.

From time to time, we may make changes to this Privacy Policy. When changes are made, they will become immediately effective when published in a revised Privacy Policy. We may communicate the changes to this Privacy Policy by any means.

How to Contact Us

All comments, questions, concerns, or requests regarding your personal information or our privacy practices should be forwarded to our Privacy Officer as follows: